What your block would pay.

Minimum charge £3,500/year, which is ten flats at the flat rate.

What the annual fee covers

• The full management service - the day-to-day running of the block.
• Service-charge collection and supplier payments, with every invoice checked against contracted scope, prior invoices and a market comparator.
• Statutory compliance - fire risk assessment, asbestos, electrical, water hygiene, lifts, and fire doors, kept current on a tracked plan.
• Bookkeeping and the ledgers kept straight all year, so the accountant certifying your service-charge accounts is handed clean and correct records rather than a year of catching up.
• A quarterly expenditure report to directors, and the annual service-charge accounts prepared, independently certified and issued on time.
• The leaseholder portal - every message, action, and response logged and visible to the leaseholder it concerns.
• Site visits at least monthly, arranged in advance so any director can walk the block with us, and as often as the block needs, with a board meeting attended and minuted every quarter.
• Arrears chased from the first missed payment, rather than at the year end when the money is hardest to get back.

Charged separately, always listed

• Service-charge accountsAn independent accountant prepares and certifies them, and we instruct and manage that work. Their fee is recharged at cost with nothing added.
  At cost
• Onboarding, one offCharged on the first invoice. It covers taking the building over from your outgoing agent, and it comes back in full under our service guarantee if you end the agreement inside six months because we failed the standard written into it.
  £750
• Major works administrationSection 20 consultation and running the works programme, charged on the contract value: 5% of the first £100,000 and 2.5% of everything above it. The surveyor or contract administrator is a separate, independent appointment.

  We expect major works this year

  Contract value of the works

  £

  Administered at 5% of the first £100,000 of the contract and 2.5% of anything above it, one off. The surveyor is a separate, independent appointment, paid by the block.

  Major works administration

  £8,750

  5% of the first £100,000 and 2.5% of the remaining £150,000, one off
  5% / 2.5%
• Old arrears recoveryCharged only on money we actually get back, and only from arrears that were already more than six months old on the day you appoint us. Anything that falls behind on our watch we chase inside the annual fee, at no extra cost, however old it gets.

  We have old arrears outstanding

  Arrears already more than six months old

  £

  An estimate is fine. Nothing is charged on arrears we fail to collect, so the figure opposite is a ceiling you only reach if every penny comes back.

  Most you could ever pay

  £2,500

  5% of £50,000, if all of it is recovered

  Your block keeps

  £47,500

  95% of everything recovered
  5%
• AdvisoryAdvice outside the management service, and advice to a board we do not manage for. Timesheeted, and agreed in advance
  £50/hr
• Litigation supportPreparing and running a tribunal or court case: evidence, bundles, witness statements, and attendance. Recovering service charge from a leaseholder is never charged here
  £100/hr

The rate halves above £100,000 because the work of running a £400,000 contract is not four times the work of running a £100,000 one. For context, large managing agents commonly charge 10-15% to administer major works, and often use their own in-house surveyors. We use an independent external surveyor, appointed by the RTM.

We don't believe the company organising and charging a % of the works should also be the one pricing that same work.

Individual leaseholder costs

Paid by the leaseholder who asks for the document, and never by the block.

• Sales enquiry pack (LPE1)Paid by the leaseholder selling the flat, never by the block
  £250
• Licence to alter, administrationPaid by the leaseholder doing the work. Only where the block can grant it; where consent sits with a freeholder we charge nothing
  £200
• Deed of covenant or notice of transferPaid by the incoming leaseholder
  £75
• Replacement share or membership certificatePaid by the leaseholder asking for it
  £50
• Land Registry title searchPlus the Land Registry fee at cost
  £25

Our service guarantee

We're confident our service will exceed expectations, however if we fail materially in managing your building to the promised standard, our agreement will allow you to cancel it up to 6 months from commencement, and you shall receive a refund for every management fee and the onboarding fee.